Protecting your Privacy

​Mtakatyi River Lodge respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (“POPIA”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or interact with us.

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1. Who We Are

Wild Coast Gap Year (Pty) Ltd t/a Mtakatyi River Lodge
Eastern Cape, South Africa
Email: mtakatyi@gmail.com

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2. Information We Collect

We may collect and process the following personal information:

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Information you provide

• Name and surname

• Email address and phone number

• Booking and payment details

• Identification or passport details (where legally required)

• Vehicle details for security purposes

• Special requests or dietary requirements

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Information collected automatically

When you visit our website, we may collect:

• IP address

• browser type and device information

• pages visited and time spent on the site

• cookies and usage data

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3. How We Use Your Information

We collect and use personal information to:

• process reservations and payments

• communicate booking confirmations and updates

• provide guest services and respond to enquiries

• maintain security and guest records

• comply with legal and regulatory obligations

• improve our website and services

• send promotional offers (only if you opt in)

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4. Legal Basis for Processing

We process personal information where:

• it is necessary to fulfil a booking contract

• it is required to comply with legal obligations

• you have provided consent

• it supports our legitimate business interests

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5. Sharing of Personal Information

We do not sell your personal information.

We may share information with:

• secure payment processors

• booking platforms or reservation systems

• service providers assisting with operations

• authorities where required by law

All service providers are required to safeguard your information.

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6. Cookies & Website Tracking

Our website may use cookies to:

• improve website functionality

• remember user preferences

• analyse website traffic and usage

You may disable cookies in your browser settings, though this may affect website functionality.

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7. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• unauthorised access

• loss or misuse

• alteration or disclosure

Only authorised personnel have access to personal information.

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8. Data Retention

We retain personal information only as long as necessary to:

• fulfil booking and service obligations

• comply with legal and tax requirements

• maintain safety and security records

After this period, information is securely deleted or anonymised.

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9. Your Rights

You have the right to:

• request access to your personal information

• request correction or deletion of your data

• object to processing of your information

• withdraw consent at any time

• lodge a complaint with the Information Regulator of South Africa

Requests can be sent to mtakatyi@gmail.com.

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10. Marketing Communications

We will only send promotional communications if you have opted in.
You may unsubscribe at any time using the link provided or by contacting us.

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11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

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12. Children’s Privacy

We do not knowingly collect personal information from children without parental or guardian consent.

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13. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

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14. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

mtakatyi@gmail.com
Mtakatyi River Lodge, Eastern Cape, South Africa

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Last Updated: February 2026​